📍 Location: Doha, Qatar

We are seeking a Desktop Support Technician in Qatar to provide first- and second-level IT support, through the call centre and onsite, across all IT services. The role covers troubleshooting and diagnosis, incident escalation, end-user equipment preparation and installation, software deployments and patch management, and participation in end-user computing projects. A minimum of five years’ relevant experience is required, with oil and gas sector experience preferred. Local candidates preferred.

Roles & Responsibilities

Provide first- and second-level support, through the call centre or onsite, for all IT services.

• Perform troubleshooting and diagnosis of issues reported by end users.

• Escalate incidents to the next level when support from Service Owners or SMEs is required.

• Participate in trend analysis as required by the Helpdesk Supervisor.

• Participate in root cause analysis for problem resolution.

• Prepare, configure, and install end-user computer equipment and peripherals based on business demand.

• Fulfil end-user IT requests for software installations, software configurations, hardware relocations and other business requirements.

• Perform software deployments and patch management as required.

• Participate in end-user computing projects for various IT initiatives.

• Facilitate end-user hardware and operating system upgrades as necessary.

• Contribute to preparing end-user communications, user guides, software installation procedures, etc.

Requirements

• IT Technician with five (5)+ years of experience.

• Completion of secondary (12 years) education plus 2–3 years of formal training leading to a certificate in a computer science subject.

• Minimum 5 years’ experience in relevant areas, with preferred experience in the oil and gas sector.

• Good interpersonal skills and experience of working with a multinational workforce.

• Relevant technical trainings/certifications in the specific area (e.g. Microsoft certification for operating systems, CompTIA A+, CompTIA Network+).

• Fluent in written and spoken English.

• Local candidates preferred.

To apply, please send your CV to hr@alftek.com with the role title in the subject line.