📍 Location: Gurgaon, India · Full-Time

We are seeking a ServiceNow Developer for an on-site role in Gurgaon, India to build and enhance ServiceNow solutions across ITSM, GRC and TPRM workflows. The role owns technical delivery from requirements through design, development, testing and deployment readiness. 4 to 6 years of experience, with a minimum of 3 years of hands-on ServiceNow development and administration, including GRC and TPRM, is mandatory for this position.

Key Responsibilities

• Build and enhance ServiceNow solutions, including applications, modules, workflows, catalog items, dashboards, reports, forms and automation aligned to business needs

• Own technical delivery: analyse requirements, estimate effort, design solutions, configure and develop changes, support testing and manage deployment readiness

• Deliver enhancements across ITSM areas and TPRM/TCRM workflows, including assessment, approval, due diligence, risk review and closure activities

• Create and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, UI Pages, UI Macros, Notifications, Flow Designer flows and workflows

• Build and support secure integrations using REST, SOAP, JSON, XML, LDAP, SQL, web services and other enterprise integration patterns

• Configure roles, groups, ACLs, domain separation and data security controls in line with governance requirements

• Investigate platform issues, perform root cause analysis, debug defects, improve performance and reduce recurring incidents

• Partner with business owners, architects, administrators, BSAs, testers, support teams and cross-functional stakeholders

• Maintain design specs, release notes, deployment guides, test evidence, operating procedures, troubleshooting notes and knowledge-transfer materials

• Participate in backlog refinement, sprint planning, design reviews, code reviews, testing, release management and platform upgrades

Mandatory Requirements

• This is an on-site role; candidates must currently be located in Delhi NCR

• Immediate joiners only (serving notice period of up to 15 days)

• Previous experience working with multinational organisations

• ServiceNow implementation, ITSM, GRC, TPRM, HRSD, ITOM, CMDB or custom application experience; GRC and TPRM experience is a must-have

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering or equivalent work experience

• Minimum 3 years of hands-on ServiceNow development and administration experience

• Strong ServiceNow platform knowledge, including architecture, data model, development standards and release practices

• Strong JavaScript development skills and experience with ServiceNow scripting and configuration

• Hands-on experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, Service Catalog, Flow Designer, Workflows and Update Sets

• Experience designing and supporting integrations using REST, SOAP, JSON, XML, LDAP or similar technologies

• Experience in testing, debugging, troubleshooting, deployment and production support

• Strong analytical, problem-solving, written communication and stakeholder management skills

• Experience working in Agile/Scrum delivery environments

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD)

• Knowledge of ITIL processes and service management best practices

• Experience with ServiceNow Orchestration and IntegrationHub

• Experience leading development initiatives, mentoring junior developers or acting as a technical lead

• Knowledge of enterprise architecture, cyber/security requirements, governance and compliance controls

To apply, please send your CV to hr@alftek.com with the role title in the subject line.